Category: Business

Improve Customer Service Skills

  We’re sure you’ve heard the phrase “the customer is always right”, but is that really true? Of course not! But – from an NLP angle, the way the customer sees something is right, for them. When an event happens, we filter...

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Improve Your Leadership Skills

  Business could easily be boiled down to one critical skill – leadership. Leadership of your team, your clients, your community and most importantly, leadership of yourself. There is a debate in the world – “is leadership...

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Improve Recruitment Strategies

Employee retention can be greatly improved by hiring the right people in the first place. Unfortunately, too many old school recruitment techniques are still being used. I (Heidi) cringe whenever I hear “what do you think your...

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